Soign Beauty is not responsible for any delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Once the package has left our Soign Beauty facility, we are not liable for any damaged, delayed, or lost packages.
Undeliverable addresses include: incorrect/insufficient address, missing PO Box numbers, refused or return to sender. Soign Beauty has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfillment facility. All customers are responsible for inputting the correct information for the order's billing and shipping address. Due to high order volume, any requests for address changes will be considered, but not guaranteed. We cannot guarantee address changes due to strict shipping schedules.
Normal order processing can take up to 24-48 hours. Order processing may take longer during sale time and peak seasons. Please note our business hours are M-F 8-5pm PST.Orders are not fulfilled on the weekends and will be processed the next business day.